Supervisory Support of Quality Caseworker Contacts

Quality contacts between a caseworker and the children and parents they serve are the cornerstone of effective child welfare practice. Quality contacts assess safety and permanency and promote child and family well-being.
As a supervisor, you are uniquely positioned to guide, encourage, and support caseworkers to positively engage children and families and build relationships that reflect genuine partnership.

This Module is intended for supervisors and should be viewed after first completing the “Quality Caseworker Contacts” training module. That module, geared for caseworkers, contains foundational information needed to best understand this training.

Much of the information in this module comes from the Capacity Building Center for States. We appreciate their leadership and assistance in helping caseworkers and supervisors assure quality caseworker contacts.

By the end of this Module, you will

• Recognize ways supervisors can build caseworker capacity for quality caseworker contacts before, during, and after visits.
• Be able to apply the 3 Phases of Quality Caseworker Contacts and related supervisory activities using the Quality Caseworker Contacts Supervisory Job Aid.